Grievance Redressal

Grievance redressal

We take every complaint seriously and aim to resolve it fairly and quickly.

Draft content. This page must be reviewed by your legal and compliance advisors before launch.

Level 1 — Customer support

Official support: Pending verified company details · Pending verified company details. Complaint handling timelines and channels require company confirmation and legal review.

Level 2 — Grievance Officer

Officer: Pending verified company details

Email: Pending verified company details · Phone: Pending verified company details

Address: Pending verified company details

Lender escalation

Complaints about a loan decision or servicing can also be raised with the lender's grievance officer, named in your loan documents.

Further escalation

Where applicable, follow the relevant regulated lender’s escalation process and the eligibility requirements of the RBI Integrated Ombudsman Scheme. Applicability and timelines must be reviewed before launch.